Last updated: September 24, 2026
This policy applies to orders placed on furnimore.shop, which is operated by Furnimore, 630 W 5th St, Los Angeles, CA 90071, United States. If anything below is unclear, email us at support@furnimore.shop before you send anything back.
Return window
You can return most items within 30 days of delivery. Items must be unused, in the same condition you received them, and in their original packaging.
Items we cannot accept back
- Items that have been used or damaged after delivery
- Items returned more than 30 days after delivery
Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email support@furnimore.shop within 72 hours of delivery with your order number and photos of the item and the packaging. We will send a replacement or give you a full refund. You do not pay any shipping costs for damaged, defective or wrong items.
How to return an item
- Email support@furnimore.shop with your order number and the item(s) you want to return.
- We reply within 1-2 business days with a return authorization and the return address.
- Pack the item securely and ship it to Furnimore Returns, 630 W 5th St, Los Angeles, CA 90071, United States. Please do not send items back without a return authorization, because we cannot match them to your order.
- Use a tracked shipping service and keep your receipt until your refund is issued.
Return shipping costs
- Change of mind: you pay the cost of shipping the item back to us. Original shipping was free, so nothing is deducted for it.
- Damaged, defective or wrong item: we pay.
- Restocking fee: none.
Refunds
When your return arrives, we inspect it and email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method through PayPal within 7-14 business days of receiving the item. PayPal, your bank or your card issuer may need a few extra days to show the credit.
If you have not received an approved refund after 14 business days, check your PayPal account and bank statement first, then email support@furnimore.shop and we will look into it.
Exchanges
We exchange items only when they arrive damaged or defective (see above). If you would like a different size, color or style, please return the original item for a refund and place a new order.
Contact
Furnimore
Address: 630 W 5th St, Los Angeles, CA 90071, United States
Email: support@furnimore.shop
We reply to emails within 1-2 business days.