Customer Help
Answers to common questions about orders, shipping, payment and returns. If your question is not here, email support@furnimore.shop and include your order number if you have one.
Orders and shipping
How long will my order take to arrive?
Orders are processed within 1-2 business days. Delivery within the United States then takes 9-11 business days. See our Shipping Policy for details.
How much does shipping cost?
Shipping is free on all orders to the United States.
Do you ship outside the United States?
Not at the moment. We ship to US addresses only.
Where do orders ship from?
Orders are shipped directly by our suppliers from warehouses in the United States or China, depending on the item (the ship-from location is shown on each product page). Orders with several items may arrive in separate packages.
How do I track my order?
We email you a tracking number when your order ships. You can also check your order on the Track Order page with your order number and the email address you used at checkout.
How do I change my shipping address?
Email support@furnimore.shop with your order number and the correct address as soon as possible. We can change the address only before the order ships.
Do I need an account to order?
No. You check out as a guest with your email address. Your order confirmation and tracking details are sent to that email.
Do you charge sales tax?
No. We do not add sales tax or other fees at checkout. The total shown at checkout is what you pay.
Payment
Which payment methods do you accept?
All payments are processed by PayPal. You can pay with your PayPal account, with PayPal Pay Later where available, or with a debit or credit card through PayPal’s card checkout.
Do you store my card details?
No. Card and PayPal details are entered on PayPal’s secure checkout. We never see or store your full card number.
Returns and refunds
What is your return policy?
You can return most items within 30 days of delivery. Items must be unused, in their original condition and packaging. Read the full Refund and Returns Policy.
How do I start a return?
Email support@furnimore.shop with your order number and the item you want to return. Within 1-2 business days we reply with a return authorization and the address to send it to. Please ship with a tracked service.
Where do I send my return?
Send authorized returns to Furnimore Returns, 630 W 5th St, Los Angeles, CA 90071, United States. Please do not send items back before you receive a return authorization.
Who pays for return shipping?
If you change your mind, you pay the return shipping. If the item arrived damaged, defective or wrong, we cover it. There is no restocking fee.
My item arrived damaged. What should I do?
Email support@furnimore.shop within 72 hours of delivery with your order number and photos of the item and packaging. We will send a replacement or give you a full refund at no cost to you.
How long does a refund take?
Approved refunds are issued to your original payment method through PayPal within 7-14 business days of receiving your return. Your bank or PayPal may need a few extra days to show it.
Contact us
Furnimore
Address: 630 W 5th St, Los Angeles, CA 90071, United States
Email: support@furnimore.shop
We reply to emails within 1-2 business days.
Or use our contact form.